Papera Alien

- I am in a hurry to receive my order, can i pay extra? -
Dear if you are impatient and hasty you are not in the right place, we do not sell express deliveries but refined outfits with dedication, passion and a lot of commitment.

- Is the satisfied or reimbursed formula valid for you? -
certainly it is your right to change your mind about a product after receiving it, we do not apply this formula only to the clothes of the "CELEBRITY" line because they are tailor-made for you.

- I have seen some items similar to yours at lower prices why? -
It is possible to find online many variables of any product on the market, but one thing is certain, there are those who sell seriously and those who sell hot air, however it is also important to know that behind our shop there are girls like you, who follow the your orders from production checking their quality up to delivery to your home, and they support you 24/7 in your language for any doubt or problem.
-Is your shop reliable?
Ours is a shop that has been open for decades, just check the info on our instagram account which has been there since 2012 with a hundred thousand happy followers, and the many reviews you find on each product page.
there are also our historic street shops where you can get to know us.
- How do I know where my package is? -
Once your order has been processed you will be provided with a shipping number and you will have complete control of your order via our tracking page at the bottom of the page.

 - What happens if my package is delayed or lost? -
After the deadlines indicated and reached (30 working days) we can open a claim to the carrier and request a postponement or refund at no additional cost to you, this is because your shipments are guaranteed by us.
- If a purchased item doesn't fit me, what can I do?
our policy accepts both returns and exchanges, so you decide what to do, you can ask for a size change, a refund or simply another item to your liking, always taking advantage of the same discounts and free delivery for your change instead for "CELEBRITY" brand sartorial products it is not possible to return / exchange because they are made to measure.
- Can I also buy the items I find on your shop in your stores?
you will almost never find the items on the shop in our stores because we have decided to diversify the products, similar yes but never the same things.
- are the photos I see on the site real? -
The catalog photos very often have applied instagram or photographic filters that tend to modify the skin and features of the models and sometimes they also do some retouching to the dress in the backstage or to the fabric such as lurex or glitter where flashes or filters accentuate the colors and brilliance, very much often the dress worn just for the shooting is retouched to measure for the model itself, like a tighter bust and waist, or a plastic cage under the dress to accentuate the shapes of the hips, shoulder pads, etc. product in action just to make people understand better, don't worry the quality is there and also our constant control towards the partners who produce all the outfits that we choose for you.
- Can I cancel the order once it's done? -
certainly you can do it in the first 3 working hours from confirmation, this narrow margin because we immediately start the chain, production and preparation so once the process has started it can no longer be canceled.
- Do you guarantee deliveries for specific dates? -
we never promise anything just so as not to find ourselves in unpleasant situations, like: I have a party on that date, my cousin is getting married on ..., I have a very important event for the ..., girls it's only up to you to organize yourself in time and buy in peace the outfit you need, so respect the deadlines indicated to order well in advance.
Traveling goods can always undergo variations between customs, sorting warehouses, natural events, pandemics, strikes and so on, so we do not hold ourselves absolutely responsible for the delays caused, but the willingness to solve any problem is always there and with the heart .
- How can I pay for my order? -
we accept all types of online payments and installments where granted type - SHOP PAY - PAYPAL - APPLE PAY - GOOGLE PAY - and we only work with secure and certified servers / banks for your safety.
and remember that the whatsapp assistance service is active 24/7 you will never be alone!